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Marketing in tourism: The Guide to Success

The importance of tourism marketing and the planning process are very important issues for the success of tourism businesses in our country. Many companies are active in this sector, but few really know how to grow professionally and stay competitive. First, tourism marketing helps businesses promote their tourism products and services to people who want to travel. When people know what there is to see and do in our country, then they are more likely to choose to visit that destination. Secondly, planning is like the plan to reach our goals. It helps to think carefully about how to promote tourism, what actions we need to take and how we will go about it. If we don't have a good plan, we might get lost on the way. Both of these together help tourism businesses to be successful. They help tourists find our country attractive, and help businesses attract more customers and grow. In this article, we will examine the tourism marketing planning and programming process, offering advice on achieving your goals.   Step 1: Understand Your Business Purpose and Objective A business purpose is a brief description of why that business exists. Basically, answers the question “Why this business exists;”. It is not only limited to profit and money, but it explains how the business contributes to society and the market. It is the reason the business exists beyond profit, expressing important values ​​and beliefs that determine the direction of the business. The objective is the big goals that a business sets out to achieve. They include concepts such as development, sustainability and profits. They are goals that are more abstract and are about how the business wishes to move forward. These goals determine the general course and direction of the company towards the future. Their benefits are as follows Where you want to reach: They determine the direction and orientation of the business. They help staff understand where the company is headed and what its purpose is. They create strong teams: Mission statements and overarching goals can inspire staff and create a sense of unity. When staff understand the purpose of the business, is more likely to actively participate in achieving goals. Those around you realize who you are: They can serve as means of communication to the public, the customers, investors and other external bodies. This creates trust and transparency. They facilitate planning: Thus they will form the basis for the strategic planning of the business. They help make decisions about how to achieve these goals. Generally, the purpose and objectives constitute the “lighthouse” for a business, defining the path to the future and how the business wants to achieve its mission.   What areas of the business they will help you Help staff understand why they work there and what the business is trying to achieve. They can inspire employees and make them feel like part of a team. They help explain to other people, such as customers and investors, what the business does and why it is important. They lay the foundations for planning the future of the business, helping to make decisions about how to achieve these goals. Consider the rules mentioned, as the “travel map” of a business. They help the business know where it is going and what path it needs to take to get there. They are like guides who show you the right way when traveling to an unknown destination. If you imagine that business is a journey, the purpose is like the destination you want to reach. It tells you why you started the journey and what is important to achieve during it. Goals are like directions that tell you how to get there. They help you understand what the important milestones are and how to achieve them. In total, these rules help you maintain direction and organization in your business, such as the directions you take when traveling to reach your destination.                                       Step 2: What goals should you set In this step, you need to set clear and achievable goals for your business. These goals guide you and help you direct your efforts towards achieving them. Let's look at them in more detail: Financial Goals: These goals are related to money and the financial results of your business. They may include increasing revenue, the reduction of operating expenses, increasing profit, expanding into new markets or increasing market share. Which Audience Are You Addressing?: This is where you need to determine which customers you want to reach and serve. This may mean recognizing specific communities, geographical areas, or categories of consumers that are of interest to your business. Which Strategy Will You Follow?: You need to think about how you will promote your business and your products or services. This includes the use of advertisements, the creation of web pages, the use of social media, and other marketing tactics to reach your audience. Where the competition is moving: You need to think about how you will stand out from your competitors. This may mean providing unique products or services, improving quality, competitive pricing, or enhancing customer service. Analyzing and defining these goals, you will have a clear picture of what you want to achieve and how you will achieve it. These goals are the “compass” that will guide you into the world of entrepreneurship.                                 Step 3: Analysis inside and outside the business and what it means Allows the business to understand the opportunities and threats it faces in the external environment and the capabilities and weaknesses it has internally. Let's look further…

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10+1 Ways To Increase Direct Bookings At Your Accommodation

Με το καλοκαίρι προ των πυλών και τις κρατήσεις για διακοπές να έχουν πάρει φωτιά μάλλον το να βρείτε τρόπους να αυξήσετε τις απευθείας κρατήσεις στο κατάλυμα σας είναι hot θέμα αυτήν την περίοδο. Makes sense! Besides, if the bookings don't increase now, then when; Direct bookings are undeniably the,what's best for you and your business. But maybe they are imagining a midsummer night's dream. Αν σας λέγαμε όμως ότι μπορείτε να αυξήσετε τις απευθείας κρατήσεις στο κατάλυμά σας έστω κι αν ξεκινήσατε τώρα; Even if you just built your website; Below you will find 10+1 ways on how you can increase your direct bookings and therefore fill your business coffers with money!   What is a direct booking site; Let's start with the basics: Ο ιστότοπος απευθείας κρατήσεων είναι στην ουσία μια φόρμα κρατήσεων στον ιστότοπό σας όπου οι επισκέπτες μπορούν να κάνουν απευθείας κρατήσεις στο κατάλυμα σας. By entering your website, someone can see photos of your property, the services you offer, the location etc. It gives you the possibility to convince him to book directly and not through some accommodation booking engine(e.g. Booking). Όπως καταλαβαίνετε βασική προϋπόθεση για να εγκαταστήσετε το σύστημα κρατήσεων είναι να έχετε έναν ιστότοπο!   Why do you want to have a website where your accommodation can be booked directly?; For many reasons. And let's see in detail: 1. Μπορείτε να φτιάξετε τον ιστότοπο όπως θέλετε Μπορείτε να βάλετε όσες φωτογραφίες και βίντεο επιθυμείτε. Make the menu as you think would be best for your potential customers. You can enter rich information about the accommodation as well as the area. Γενικότερα έχετε τη δυνατότητα να δημιουργήσετε εξαιρετική εμπειρία χρήστη και έτσι να πείσετε τους επισκέπτες σας να κάνουν απευθείας κράτησεις πιο εύκολα.   2. Έχετε περισσότερες πιθανότητες να βρει κάποιος το κατάλυμα σας Με τις περισσότερες κρατήσεις πλέον να γίνονται διαδικτυακά, a website gives you an extra channel for someone to find you. Χρησιμοποιώντας το SEO μπορεί ο ιστότοπός σας να εμφανιστεί ψηλά στα αποτελέσματα αναζήτησης όταν κάποιος ψάχνει για κατάλυμα στην περιοχή. Αν μάλιστα οι ανταγωνιστές σας δεν έχουν δικό τους ιστότοπο τότε είστε ένα βήμα μπροστά από τον ανταγωνισμό.   3. Save on booking site fees(OTA) Τα OTA(Online Travel Agencies), i.e. the online booking platforms(e.g. Booking) they usually charge high fees to you and your guests. Most Airbnb hosts today pay a commission 3% and visitors pay approx 14,2% of the reservation subset(Source: Hostfully). This is how all platforms work. Αυτό μειώνει τα κέρδη σας και δεν αφήνει πολλά περιθώρια για μάρκετινγκ. With a direct booking website, bypass these charges. Why not use that money you would be giving in commissions to improve your business, reinvesting in marketing strategies or improving your rental properties; 4. Συλλέγετε δεδομένα επισκεπτών Οι πλατφόρμες κρατήσεων δεν μοιράζονται δεδομένα επισκεπτών εκτός από το όνομα και το επίθετο. This further limits your marketing potential and retargeting campaigns. When you create a website that takes bookings directly at your accommodation, you have the freedom to ask your visitors for data such as their contact details, where they are traveling from and the reason for their stay. You can use this data to create targeted marketing campaigns. For example, you can offer a special discount to professionals coming to your area for a conference. Or you can send an invitation to customers to come back a few months after check-out.   5. Ευκαιρίες μάρκετινγκ Μπορεί οι πλατφόρμες online κρατήσεων να αυξάνουν την επισκεψιμότητα στο κατάλυμά σας αλλά μέχρι εκεί. They cannot promote your unique services and benefits in an attractive way. For these platforms all accommodations are the same. On the contrary, μέσα από τον ιστότοπό σας μπορείτε να προβάλετε το κατάλυμά σας με τέτοιο τρόπο ώστε οι εν δυνάμει επισκέπτες να το αγαπήσουν. Έχετε τη δυνατότητα να δημιουργήσετε ακόμα πιο θετικές εντυπώσεις και θετικές κριτικές. also, you can create a loyalty program or offer rewards to repeat customers and do targeted email marketing campaigns.   6. Αναδεικνύετε το brand σας Το χτίσιμο του brand είναι πολύ σημαντικό για κάθε επιχείρηση. It is the identity of the business and what sets it apart. Your website is an extension of your brand. You can choose the color combination, the font, photos and overall design to reflect your brand and stand out from the competition. On the contrary, in an online booking platform the brand that is displayed is the platform itself and not you. Οι απευθείας κρατήσεις στο κατάλυμά σας είναι ένα εξαιρετικό εργαλείο μάρκετινγκ και δυνητικά μια σημαντική πηγή εσόδων. Σας επιτρέπει να δημιουργείτε σχέσεις με τους πελάτες σας. It also allows you to avoid third-party booking platforms and therefore brokerage fees. Κερδίζετε μια βάση δεδομένων των επισκεπτών σας και γενικά έχετε εσείς τον έλεγχο του καταλύματός σας. However, your website may not be living up to its full potential if you're not getting a lot of direct bookings. But there are many ways to increase your bookings. From search engine optimization to social media promotion. in this article, we will share them 11 better ways to get direct bookings at your property, so you can generate even more revenue directly.   10+1 Τρόποι για να αυξήσετε τις απευθείας κρατήσεις στο κατάλυμά σας 1.Χρησιμοποιήστε τα social media Πλατφόρμες όπως το Facebook, Instagram and TikTok are great places to promote your property. Μπορείτε να ανεβάζετε φωτογραφίες, video of the property or area, information and,what's relevant. Μπορείτε επίσης να χρησιμοποιήσετε τα social media για να προβάλετε στοχευμένες διαφημίσεις και να εμφανιστείτε μπροστά στα μάτια πιθανών επισκεπτών. For example, if you are running a special offer or want to attract visitors during a "dead" season, you can target your ads to people who live in specific areas and are looking for rental accommodation. Βεβαιωθείτε ότι αναγράφεται ο ιστότοπός σας σε όλα τα προφίλ σας στα

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The Secrets Of A Successful Website For Service Businesses

What can service businesses do differently to stand out from the competition?; Although we had given some basic marketing information for this industry, here we will make it more specific and break down techniques for a successful service business website.   Why website for service companies; In today's age finding a technician, a doctor, a developer or anyone who provides services is very easy thanks to the magical world of the internet. And not only to find one specialist but many. Can see reviews , to look for information, to compare professionals and find the one that suits him. So., having a website enables you to get in the game. But having a strong website sets you apart from the competition and brings you customers and…revenue. also, a website makes it possible to have your door open 24/7, even when you are sleeping! You can share useful content that interests your customers, connect with your audience and build trust in your business. At the same time you can create campaigns and promote your business through advertisements, social media and other techniques. But how exactly will you make your website stand out and "attract" customers and money;   Secrets for a strong website for service companies Choose your website domain wisely The name that someone will type to find you on the internet. For example, even if your business is personal: "Georgios Papadopoulos, Digital Marketing Services». If you use the url: papadopoulos.gr does not say anything about your business- unless your name is synonymous with your industry or you are famous. Instead url like: Papadopoulos_digitalmarketing.gr or Papadopoulos_kalamata.gr are much more targeted. The first shows what you do, so someone searching about digital marketing can find you. The second case shows where you operate, which is good if you move within certain geographical boundaries. Choose the keywords you use carefully. To increase traffic to your website, you need to focus on good SEO practices, Keywords, content marketing and finally advertising. Better take your time to do your research as the website name is something you cannot change easily.   Create an Informative and Interesting About Page One of the most defining elements of any business is the people behind it.. Especially when it comes to providing services. People want to know who they are dealing with and seek human contact. People trust people. See it for yourself, how many times you did not choose a professional among others because you trusted him; Put your personal item on your About Page. Who are you; How are you; Why do you do it?; Tell your story and the story of your business. Allow your potential customers to get to know you better and connect with you. Connection leads to trust and trust leads to sales. To make your page even more impressive, you can also enter a link or QR code with your digital card. This will show that you are keeping up with technology developments and that you are a pioneer in your industry. Pay attention to UX If you take a walk around our site and blog you will see that we pay a lot of attention to UX or User Experience. UX is the user experience when it comes to your website. How easily someone can find the information they are looking for; how fast; What colors does your website have?; What categories does it use?; These and many other questions help tailor your website to your ideal customer, to make him adore him and finally say “Wow! This is where I want to be!». You might be tempted to use dazzling designs, artistic fonts, multiple colors or put multiple pages. But stop! An attractive website is not one that contains a lot of elements. It is the one that contains the right data for your ideal customer. You have a few seconds to convince your customer that they are in the right place. If something bothers him and he can't find the information he's looking for or he feels uncomfortable, he'll most likely leave! Clearly to design an attractive website you need to know where you are going. In other words, know your ideal customer. We wrote more about UX here: What is UX design and why is it important for small businesses?;   Showcase your work One of the advantages of the internet and a good website is that someone can see your work even if they are on the other side of the planet. Mention in detail the services you provide and if you do something that stands out to you. Be sure to accompany these items with samples of your work. It is very important for service businesses to showcase works and projects as there is nothing tangible to show like a product. If, for example, you are a photographer, what could be simpler than including a portfolio with your photos. If you are involved in marketing, you present successful projects, etc. also, if you have received any recognition or award for your work you should mention it. Certainly distinctions are an additional "plus" for someone to choose you. Testimonials Τα testimonials(testimonials) are very powerful elements on a website specifically for service businesses. It is probably one of the most viewed items on a site. After all, we haven't all chosen something because it had a 5-star review; Many times even a positive testimony(or many) they can determine the completion of a sale or agreement. The opinion and experience of your customers counts a lot. What was it that impressed them?; Why they chose you; What do they have to say about working with you?; A happy customer is the best advertisement. Make sure to place the testimonials somewhere where the visitor who enters your site can easily find them.  …

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19 Ways To Improve Your Small Business Website

You want your website to attract new customers and work actively and properly for the benefit of your business; Then you are in the right place. Through this article you will learn 19 τρόπους για να βελτιώσετε το website για τη μικρή επιχείρηση σας και κατά συνέπεια τις πωλήσεις σας. Πριν πούμε οτιδήποτε σκεφτείτε ότι το website είναι η ηλεκτρονική βιτρίνα της επιχείρησης σας γι’ αυτό και πρέπει να είναι ελκυστικό και λειτουργικό. You...you'd be buying from a lousy storefront; Even if you think your site is excellent, check that you are following the below. After all, there is always room for improvement. Τρόποι για να βελτιώσετε το Website της μικρής επιχείρησης Εστιάστε στο κοινό-στόχο του ιστότοπού σας Πόσες φορές δεν το έχουμε αναφέρει! Το να ξέρουμε πού απευθυνόμαστε και σε ποιους ανθρώπους στοχεύουμε είναι εξαιρετικά σημαντικό ώστε να δούμε πώς θα μιλήσουμε, the storytelling we will use, how we will present the products etc. Put yourself in the shoes of this ideal customer. What would you be looking for from your site?; What would the ideal navigation look like?; How would you make a positive impression?; Ανακαλύψτε δυνατά και αδύνατα σημεία Δωρεάν εργαλεία, όπως το Google Analytics, they provide valuable data about how people find and use your website. To determine if your website matches the needs of your customers, consider metrics such as: Traffic sources (how your visitors find your website) Top pages (the most visited pages on your website) Dropout rate (how quickly visitors leave a page) Time on the page (how much time visitors spend on each page) Read also: 18+1 ερωτήσεις για να την ανακαλύψεις το Ιδανικό Κοινό της επιχείρησης σου Κάντε εύκολη την πλοήγηση Όσο πιο δύσκολη είναι η πλοήγηση, τόσο μεγαλύτερη είναι η πιθανότητα να φύγει ένας επισκέπτης πριν βρει τις πληροφορίες που αναζητούσε. Who wants to educate themselves by searching?; Understanding why customers visit your site is crucial to creating useful navigation. For example, when they view a restaurant's website, most visitors are looking for menus, location details and how to make reservations. Here is the golden rule “keep it simple”! Place everything that interests your customer in front of their eyes or somewhere easy to find. Ακολουθήστε τις βέλτιστες πρακτικές σχεδιασμού ιστοσελίδων Ένας επαγγελματικά καλοσχεδιασμένος ιστότοπος είναι ελκυστικός και δίνει την αίσθηση της τάξης, usability and reliability. Humans are visual beings. So, αν κάτι δεν μας κάνει οπτικά πιθανότατα δεν θα του δώσουμε σημασία ή ακόμα και να το κάνουμε θα είμαστε δύσπιστοι. It's always good to take an approach “less is more”. Don't try to cram all the information into a single page. On the contrary, spread content evenly and take advantage of white spaces to give your site a clean and minimalist aesthetic that's easy to read. Φροντίστε το website σας να είναι φιλικά σχεδιασμένο για τα κινητά Ο ιστότοπος σας θα πρέπει να έχει responsive σχεδιασμό για κινητές συσκευές. The 80% and more users use their mobile phones to search for anything. If your website is not mobile friendly you will probably lose potential customers. Έχετε ένα συνεπές θέμα στον ιστότοπό σας Ένα σταθερό θέμα σε όλες τις ιστοσελίδες σας εμπνέει στους επισκέπτες εμπιστοσύνη. High quality websites will follow the same design throughout the site. Font mismatches, text sizes, color combinations and images make a website look unprofessional. If a visitor finishes reading a page and clicks on a link, only to discover a completely different looking page, with different colors and fonts, μπορεί να αισθανθεί σύγχυση και να νομίσει ότι έχει φύγει από τον ιστότοπό σας. Consistency is also important for site navigation. If the search bar is at the top right of a page and at the top left (or missing altogether) to the next, the user may get confused. Keeping a consistent layout and navigation style, you'll make a better impression on visitors and keep them on your site longer. Δημιουργήστε μια στρατηγική περιεχομένου Μια συναρπαστική περιγραφή του προϊόντος ή της υπηρεσίας σας είναι μόνο η αρχή. Οι σημερινοί επιτυχημένοι ιστότοποι περιλαμβάνουν επίσης πληροφορίες που μπορούν να βοηθήσουν τους πελάτες να μάθουν περισσότερα μέσω αναρτήσεων ιστολογίου(blog), studies, educational videos, charts, information and frequently asked questions. Based on the topic, visitors can prefer one medium over the others. The idea is to create an engaging piece of content and then link to other relevant pieces of content. This is a great way to keep the audience on your website, καθώς και να βελτιστοποιήσετε το SEO με πολλαπλά μέσα. Διατηρήστε φρέσκο ​​το περιεχόμενο του website σας Ένας υπέροχος ιστότοπος είναι γεμάτος με φρέσκες, updated and useful information. If you open a website in July and see information about a New Year's sale, your trust in this site will probably decrease. So., check sections of the site related to sales;, discounts, Offers, upcoming events or recent news and update them accordingly. Θα πρέπει επίσης να φροντίσετε να λειτουργεί άριστα και το μάρκετινγκ περιεχομένου σας. In this case, make sure that the answers you have given to potential customer questions are still valid. Χρησιμοποιείτε μόνο πρωτότυπο περιεχόμενο Ένα μεγάλο λάθος που κάνουν πολλές μικρές επιχειρήσεις είναι η λογοκλοπή περιεχομένου. Παίρνουν έτοιμα κείμενα από τη μητρική εταιρεία που προμηθεύονται προϊόντα χωρίς να αλλάξουν κάτι και τα βάζουν στο δικό τους site. Neither cat nor damage;…Λάθος! Creating unique, high-quality content can be time-consuming, αλλά η αντιγραφή περιεχομένου από άλλο ιστότοπο θέτει σε κινδύνους την επιχείρηση σας. Η Google έχει δηλώσει ότι θέλει κάθε αποτέλεσμα αναζήτησης να είναι μοναδικό, otherwise a visitor will find the same content in 120 sites that he will click and that creates a bad impression. Θα ήταν μια κακή εμπειρία χρήστη. Η Google φιλτράρει πανομοιότυπο ή εξαιρετικά παρόμοιο περιεχόμενο και δίνει πέναλτι για λογοκλοπή υποβαθμίζοντας σας στα αποτελέσματα αναζήτησης. This means that if you copy a competitor's website, η σελίδα σας μπορεί να πάρει ποινή και να μην εμφανίζεται καθόλου στα αποτελέσματα

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What is service marketing and how to use it

If you have a business that provides services you are in the right place to learn how to promote your services effectively and most importantly how to grow your business. The answer to “How;” is service marketing. Maybe you're hearing it for the first time as a separate branch of marketing and wondering how it differs from classic marketing or product marketing. The answer is simple: Service marketing is specialized in ways that are much more cost-effective for service businesses. Think about it that way too: The same dress suits all women; Let's go see it: What is service marketing?; Οι εταιρείες παροχής υπηρεσιών πουλάνε στους πελάτες τις δεξιότητες, their staff and expertise. For example consulting companies, lawyers, advertisers etc. Simply put, even if you have a cleaning company(service company) and offer your services to banks, stores, offices etc. Or you have a real estate or advertising agency and offer the services to interested parties. Στην ουσία οι πελάτες αγοράζουν την τεχνογνωσία και τις δεξιότητες σας για να ολοκληρώσουν κάποια εργασία που δεν είναι σε θέση να κάνουν μόνοι τους. Service marketing is a form of marketing specifically for service companies. Read this too: 18 έξυπνοι τρόποι για την online προώθηση της επιχείρησης σας Σε αντίθεση με το μάρκετινγκ προϊόντων, το μάρκετινγκ υπηρεσιών επικεντρώνεται στη διαφήμιση “άυλων” εργασιών που παρέχουν αξία στους πελάτες. Service is something that cannot be caught by anyone, to see practically how it works and what are its features. Οπότε για την προώθηση της έχουν δημιουργηθεί τεχνικές ώστε να μπορέσει ο πελάτης να κατανοήσει τα οφέλη της και να την αγοράσει. Ένα άλλο χαρακτηριστικό είναι ότι καταναλώνεται σχεδόν αμέσως. That is, the moment a technician has fixed something or a lawyer has given legal advice he has used his expertise. Now, οι επιχειρήσεις υπηρεσιών θα πρέπει να χρησιμοποιήσουν τις αποτελεσματικές στρατηγικές του μάρκετινγκ υπηρεσιών για να οικοδομήσουν εμπιστοσύνη με τους πελάτες τους και να τους δείξουν πώς η υπηρεσία τους μπορεί να τους ωφελήσει. The tools that help them sell their services are pitching ideas, advantages, promises and others which we analyze below. Example: A company that provides wellness services wants to promote the benefits of adopting a healthier lifestyle. She can promise her clients that they can achieve their fitness goals and promote the idea that in order to have an effective wellness routine they should enlist the help of a certified trainer.. Who uses service marketing?; Popular examples of service-based industries(although not limited to the following) and they use this form of marketing is: Τηλεπικοινωνίες Υγεία και ευεξία Χρηματοοικονομικές υπηρεσίες Τουρισμός, αναψυχή και ψυχαγωγία Μεταφορές Φιλοξενία Συμβουλευτικές υπηρεσίες Σχεδιασμός, μάρκετινγκ και πωλήσεις Εκπαίδευση Εμπορικές βιομηχανίες Εστιατόρια Τεχνικές εταιρείες Αυτός ο τύπος μάρκετινγκ μπορεί να χρησιμοποιηθεί τόσο από επιχείρηση σε καταναλωτή (B2C) όσο και από επιχείρηση σε επιχείρηση (B2B), depending on the service. Οι επαγγελματίες που εργάζονται σε αυτούς τους κλάδους μπορούν να χρησιμοποιήσουν στρατηγικές μάρκετινγκ υπηρεσιών για να αυξήσουν την αναγνωρισιμότητα της επωνυμίας τους, να δημιουργήσουν δυνητικούς πελάτες και να καθιερώσουν την αυθεντία τους. How services marketing differs from product marketing;   Clearly both follow basic marketing principles. However, they have some differences. Some of the key differences between these two marketing strategies are: 1. Ενσώματα προϊόντα έναντι άυλων υπηρεσιών Τα υλικά προϊόντα είναι ευκολότερο να προωθηθούν και να αγοραστούν από ό,what intangible services. They can be advertised more easily as their features and how they work can be seen. On the other, οι πελάτες είναι πιο δύσκολο να κατανοήσουν και να καταλάβουν την αξία μιας υπηρεσίας καθώς είναι άυλη. Σε αυτή την περίπτωση το μάρκετινγκ υπηρεσιών εστιάζει στους ανθρώπους που παρέχουν την υπηρεσία και στη δημιουργία σχέσεων με πιθανούς πελάτες. Ζητούμενο είναι η οικοδόμηση εμπιστοσύνης που θα οδηγήσει σε πωλήσεις. 2. Εξατομίκευση Σε αντίθεση με τα προϊόντα που συχνά σχεδιάζονται μονόδρομα και πωλούνται σε πελάτες ως έχουν, οι επιχειρήσεις υπηρεσιών μπορούν να προσαρμόσουν τις υπηρεσίες τους για να ανταποκρίνονται στις μοναδικές ανάγκες του κάθε πελάτη. For example, a company that offers digital marketing services chooses which platforms to focus on depending on the needs of each client. Για να προωθήσει αυτή τη δυνατότητα εξατομίκευσης θα πρέπει να τονίσει ότι βασικός στόχος της είναι η διερεύνηση των αναγκών, of possibilities, των δυνατών και αδυνάτων στοιχείων των πελατών της ώστε οι υπηρεσίες που θα τους προσφέρει να ταιριάζουν απόλυτα στο προφίλ τους.   3. Ιδιοκτησία Όταν ένας πελάτης αγοράζει ένα προϊόν, it belongs to him. This means that he can continue to use it for as long as he wishes or for the life of the product. He can also resell the product if he wishes. Nevertheless, when a customer purchases a service, the business that provided the service still retains the employees, skills and know-how. Product marketing focuses on why a customer wants to own an item. Service marketing focuses on branding, the dynamics and know-how of the business. Για παράδειγμα μια επιχείρηση που παρέχει προσωπικές συμβουλευτικές υπηρεσίες μπορεί να τονίσει την ενσυναίσθηση, την εκπαίδευση και τον επαγγελματισμό του προσωπικού της για να ενθαρρύνει τους πιθανούς πελάτες να προγραμματίσουν μια συνεδρία μαζί τους. 4. Εμπιστοσύνη Οι πελάτες που δεν είναι ευχαριστημένοι με ένα προϊόν μπορούν να το επιστρέψουν. Αντίθετα οι πελάτες που δεν είναι ευχαριστημένοι με μια υπηρεσία δεν μπορούν να την επιστρέψουν αφού την έχουν χρησιμοποιήσει. Αυτός είναι ο λόγος για τον οποίο το μάρκετινγκ υπηρεσιών επικεντρώνεται σε μεγάλο βαθμό στην οικοδόμηση εμπιστοσύνης με τους πελάτες και στην παροχή εξαιρετικής εμπειρίας πελατών. Οι επιχειρήσεις που βασίζονται σε υπηρεσίες θέλουν να διασφαλίσουν ότι οι πελάτες τους είναι ευχαριστημένοι, ώστε να συνεχίσουν να αγοράζουν υπηρεσίες από αυτούς. Example: A salon that hires kind and talented hair stylists can increase the number of happy customers. Αυτοί οι πελάτες όχι μόνο θα ξαναέρθουν στο κομμωτήριο αλλά και θα επικοινωνήσουν τη θετική τους εμπειρία στον κύκλο τους. The recommendation they will make to others is, όπως έχουμε αναφέρει πολλές φορές

epixeiriseis paroxis ypiresiwn, επιχειρήσεις παροχής υπηρεσιών, marketing παροχής υπηρεσιών, μάρκετινγκ παροχής υπηρεσιών

Digital marketing for service businesses; What to watch out for and what to avoid!

Not using digital marketing, or Greek digital marketing, for your business it's like kicking its future and viability! Yes, even you who have a service business must use digital marketing! Read this article and you will understand why! We will not focus on how important digital marketing is for businesses as we take it for granted, so we get straight to the point. Digital marketing is an amazing way to reach and connect with potential customers, and service-based businesses are no exception to this rule. Υπάρχουν επαγγελματίες που μπορούν να προσφέρουν τις υπηρεσίες τους ηλεκτρονικά. Like for example life or business coaches, web developers, business consultants and even nutritionists. Έτσι το ψηφικό μάρκετινγκ διευρύνει ακόμα περισσότερο το πεδίο δράσης και το επεκτείνει πέρα από συγκεκριμένα γεωγραφικά όρια. On the other, even if physical presence is required, digital marketing sets you apart from the competition, it builds relationships with prospective clients and establishes your authority. For example, a home health aide who helps people who need nursing or medical service can find clients and even build a loyal customer base over time with an effective marketing plan. So let's see where you should base and how to use digital marketing if you have a service business to get the maximum benefits: 1. Δημιουργία περιεχομένου Το περιεχόμενο είναι η βάση για οτιδήποτε στον κόσμο του μάρκετινγκ. After all, the expression did not come out by chance “Content is king”. Content marketing is about creating and publishing valuable information. Through valuable content you can attract the attention of new customers, to help and provide information to existing customers, to open a channel of communication and connect with them. In addition, it establishes authority in your field and sets you apart from the competition. You should provide your target audience with useful tips, guides or even other interesting facts about the services you offer. How can someone use this information and how will it improve their daily routine and life; You don't know how to start; Think about what problems and questions your existing customers have, answer them and share them on your channels(social media, blog etc.) 2. Φτιάξε το site σου Θεωρούμε δεδομένο ότι σε ένα κόσμο που περιστρέφεται γύρω από την τεχνολογία θα πρέπει να έχει site η επιχείρησή σου. Yes, even if you are in the service sector! Your site is your store, your shop window, your identity. It is the way for someone to see it online “office” or the “shop” yours. Μέσω του site μπορείς να δώσεις πληροφορίες για το ποιός είσαι, what are you doing, what services you provide but also show samples of your work. Επιπλέον ένα site δίνει άλλη βαρύτητα και κύρος στην επιχείρηση σου καθώς δείχνει επαγγελματισμό. We have talked in more detail about’ this in the article: Website vs Social Media: Why your business needs a Website 3. Χρησιμοποίησε τα Social Media Το μάρκετινγκ μέσων κοινωνικής δικτύωσης(social media marketing) is yet another digital marketing strategy you can use to promote your business. Perhaps we don't even need to analyze how important the social media presence of any business is. Posting on social media is an easy and effective way to increase your visibility, to gain a new audience, communicate your knowledge and authority and present your services. Social media marketing has gained tremendous popularity in recent years. Service-based businesses can share information about their services with customers at any time, wherever they are. You may be wondering “What should I post?; I have no products!”. Start sharing your knowledge and giving information about your services. It can be a “How to…” , any tips, some advice, some news in your field. You can do it by post, video, story, tweet, live depending on the medium. The pool of options is really large. If you haven't put your business on social media, put it now! Be careful though! You should not focus on selling your services. Nobody wants to be sold a revelation. Secondly, you should be consistent. A post every fortnight doesn't make a difference! 4. Search Engine Optimization(SEO) You may have heard how important SEO is(Search Engine Optimization). Search engine optimization (SEO) is another digital marketing service that service businesses can benefit from. Search engine optimization is a set of factors that rank your site higher in search engines and increase traffic. Google, just like any search engine, scans the content of your site, searching for keywords, content relevance, as well as some other factors to be able to categorize it. When someone does a Google search these results appear. Obviously the goal of every business is to appear as high as possible in the search results, as very few will pay attention to the 2nd and 3rd page results. So be sure to use keywords strategically, to include a blog on your site, regularly check the loading speed of your website. These are just some factors. You can read more here: SEO friendly content, how to create and take off your site 5. Χρησιμοποίησε το e-mail marketing Το μάρκετινγκ μέσω ηλεκτρονικού ταχυδρομείου(e-mail marketing) is another service that can help you dynamically and effectively in the world of digital marketing. According to research, email marketing has a much higher conversion rate(hence sales) than any other marketing technique. Because this; Γιατί όσοι είναι εγγεγραμμένοι στην e-mail λίστα έχουν ήδη ενδιαφερθεί για την επιχείρηση σου. Η απόκτηση αυτών των e-mail θα πρέπει να είναι από τις βασικές επιδιώξεις της επιχείρησης σου. Αυτό μπορείς να το πετύχεις με τη δημιουργία μιας φόρμας εγγραφής στο site σου. Μπορείς να μοιρασεις αυτή τη φόρμα στα social media της επιχειρήσης

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Customer satisfaction: The A and the Z for small businesses

Customer satisfaction is important for any business, but it is essential for small businesses that want to grow. But what exactly is customer satisfaction?; What to watch out for; Where to emphasize; Why it is so important; You have these questions; Then read below to be solved, but also to give a big advantage to your business. You may think that if you give a quality product at a reasonable price you will be ok. But let's not laugh, how many similar products are available at also reasonable prices; Not to mention the even lower prices that big players can give. How can you then stand out from the competition and not only make your business viable but also grow it?; Εδώ έρχεται το κλειδί: Priority in customer satisfaction! Think about your most recent negative customer service experience. Become a repeat customer; Recommend the product or service to others; The, you warned them to stay away from the company; Now, think about the last time you had good customer service. You told no one else about your positive experience; Have you bought again from this company or will in the future; You recommended it to acquaintances and friends; Simple;…Almost! Satisfied customers are returning customers and often bring more customers with them! For small businesses that want to grow, Customer satisfaction is king. What is customer satisfaction; Customer satisfaction is a measure of how customers feel about their experience with you and your business.. They are happy with your product or service; They feel valued throughout the process; If you have an online business it is easy to navigate your site; Issues are resolved quickly and politely; Along with factors such as price and product, η εμπειρία-ικανοποίηση πελατών αποτελεί ουσιαστικό παράγοντα διαφοροποίησης της επιχείρησης. Η σταθερή ικανοποίηση των πελατών δημιουργεί πιστούς πελάτες. Loyal customers can become supporters of the business. For you, this means more customers and more profits. Why customer satisfaction is important for small businesses; More customers and more profits sounds great, especially for small businesses. No; So how does customer satisfaction help you achieve these results?; 1. Customer satisfaction is a top indicator of customer loyalty. When one experiences satisfactory customer service, is much more likely to return to your business in the future. Studies show that even a small increase in customer satisfaction can dramatically increase customer loyalty. Work on improved customer service in a few simple steps. Listen to your customers' needs and pain points. Make sure the service you provide is fast and convenient, including customer service self-help and troubleshooting. Show empathy with your customers, apologize for problems and find a satisfactory solution. Train your employees in customer service. As a small business, you have an advantage in terms of customer satisfaction. You are considered more authentic and polite and you are closer to your customers. You are not an impersonal business, you are the people behind it. Use this advantage to personalize the customer experience and increase their loyalty as much as possible. Meet the people who buy your products and services. Tell a story of your company that resonates with your audience and its values. Check after purchase to see if they have any questions or complaints. Include a handwritten note in your package. Try some new ecommerce strategies. Create loyalty programs for frequent customers. If it is possible, send discount codes or small gifts. Leaning on relationships, you will exceed expectations and gain loyal customers. These are some ideas that we will analyze below. 2. Customer satisfaction increases customer retention and loyalty. On the path to becoming loyal customers, people go through the customer life cycle. Constantly satisfied customers reach the retention phase. Customer retention saves money. Attracting a new customer can cost five times as much as retaining an existing one. Research by Bain & Company shows that the increase in customer retention rates by just 5% increases profit by 25% to 95%. For small businesses, this increase may mean the difference between survival and prosperity. Some happy customers even get to the final stage – The dedication. These supporters are really enthusiastic about your brand. They write great reviews on the internet, recommend your business to others and shop with you again. Both retention and dedication generate profit, providing an excellent incentive to keep customers satisfied. 3. Customer satisfaction maximizes customer lifetime value. Customer Lifetime Value is the amount of money you can expect to earn from a customer during your relationship.. Factors for calculating customer lifetime value include the average order value, the average purchase frequency and the average lifespan of the customer. It is natural for satisfied customers to spend more money, buy more often and stay with you longer. Therefore, Customer satisfaction priority maximizes the life of your customers. For small businesses, the lifetime value of each customer is even more important. Remember to use your advantage to build deeper relationships. Understand your customers' goals and step up your efforts to achieve them. Customers who feel valued provide added value to your business in return. 4. Customer satisfaction differentiates your business. With increased competition in almost every industry, business diversification is of great importance. Customer experience, service and relationships are key factors in brand differentiation and as we said is the advantage of small businesses. When people like you and have consistently positive experiences with you, your business stands out from the rest. Quality and price are more or less the same everywhere, η ικανοποίηση του πελάτη κάνει τη

Digital marketing for hotels:11 Strategies that will take your bookings off the ground

Digital marketing for hotels not only exists but its utilization is considered necessary! If you have a hotel and you have no idea who we are talking about, then keep reading! We all now understand how much we use the internet in our lives. From looking for a recipe to ordering something from the other side of the world. So we understand, that digital marketing is a one-way street! And digital marketing for hotels is no exception. Besides, think, how many times have you booked a room from the internet, you googled for information and searched for reviews; We have convinced you that your hotel needs a digital presence; Let's see what it is: What exactly is Digital Marketing for Hotels; Digital hotel marketing (also known as online hosting marketing) means creating and maintaining your hotel online presence. This includes a website, social media platforms like Facebook, Twitter, Instagram and of course Google and other search engines. Why it is important to have digital marketing strategies for your hotel; Nowadays, most of the guests are looking for hotels and other services they provide. With a good hotel internet marketing strategy, you will be able to reach all these potential visitors and create a loyal customer base for your business. The journey of visitors begins with the discovery of your hotel in search engines, social media channels or organic search like Google, Yahoo and more. Making your business visible on these channels is more important than ever. So let's see what are these digital marketing strategies for hotels that will drive visitors to your hotel and take off your bookings! The 11 best marketing strategies for hotels on the internet: 1. List your hotel on Google Before the internet age, people used the Yellow Pages to search for any business information. The "Yellow Pages" was a list of all kinds of businesses. From plumbers to government officials, everyone was in it. We imagine maybe your business too! This is how the past came about as the internet and finally search engines came into our lives. Now everyone wants to register their business with Google. From the barber shop on the corner to the tallest hotel in the world, το Burj Al Arab, everyone is on Google! As a hotelier you may have some questions: Why should I do it; It's free; How do I Google My Hotel?; As for why do it, think about that, guests search the internet for any accommodation they would stay. From apartments to five-star hotels to see reviews, critics, photos, the price range, even the FAQs. A potential visitor is looking for everything! The answer to your second question is - "Yes, Signing up for your hotel on Google is free!» As for how you register it, the process is not difficult. Google My Business(GMB) it's like creating an e-card for your business. Log in to Google my Business and fill in the registration form with the required information, such as the name of the hotel, the star category, the location, facilities and so on. Caution! It is important to check your hotel contact details. Inaccurate location and contact number affects search results and booking flow. When searching for a business on the Internet, the 80% Consumers lose confidence in businesses with incorrect / inconsistent contact information, as well as the lack of a website. After completing and submitting the form, you will receive a business verification code. After verifying your hotel, you need to improve your listing. Once you receive the information and realize who the: Google My Business provides you with important features such as: Evaluation and critique. Collection of photos on the business page of your hotel. Automatically update user-generated content that has geo-tagged labels with your name. Add site administrator. Built-in meta-search for hassle-free bookings. ProTip Hotel Features: While you have invested your time and effort in GMB, Don't forget to sign up for the Google Free Hotel Reservation Link. This new Google app lets hotels display booking rates and get direct bookings for free (also, no third party supplies are involved). Click here to learn more about Google FBL(Free Booking Links). 2. Create your site If you don't have a site, create one tomorrow! And when we say hotel site, we do not mean just uploading some bad photos, to add 2 content lines for your hotel and that's it. NO! We mean a hotel website that presents your amenities, the location of your hotel, your rooms and everything else is your hotel. The photos, non-negotiable, they will be professional and it is good to include reviews! Some more things to consider: Mobile Website Optimization People prefer to find anything on a smartphone than on a desktop computer. In fact, above the 80% of users enters from mobile! This means that mobile optimization is essential! Read this too: 9 Important Reasons To Get Your Business Website 2022 3. SEO: The #1 SEO tool stands for Search Engine Optimization. Performing good SEO will rank your hotel higher in the search engines, thus giving you the visibility your hotel needs and bringing it to the first page of Google! The hotels that appear in the top search results invest more in the SEO part. Although some people go for paid ads there is something that usually none of the hoteliers follow and can save them money. This hidden technique emphasizes local SEO. Well, what is local SEO; This part of SEO focuses on showing your business in local search results. For example, Suppose you have a hotel in the area of ​​Messinia, Greece. Local SEO continues to focus on your hotel to find results in "hotels near me" or "hotels in Messinia". The process is quite simple. Just list places near your hotel from…